At Flowers Paddington, delivering exquisite, vibrant, and lasting fresh flowers is at the heart of what we do. As a trusted local Paddington florist serving both households and businesses, we take pride in our reputation for reliability and premium quality. Our Fresh Flowers Guarantee means every bouquet or arrangement is prepared using hand-selected blooms to ensure maximum freshness and beauty upon arrival.
We understand how disappointing it can be to receive flowers in less than perfect condition. While we take great care in preparation and delivery, rare issues can occur. If your flowers arrive damaged or not up to our usual high standards, please notify us as soon as possible. Kindly provide a photograph of the delivered flowers on the day of receipt. This helps us resolve your issue swiftly and ensures we continue to deliver the best quality to all our Paddington customers.
Our fresh flowers are guaranteed to look their best for at least three days from the time of delivery, provided they receive proper care (such as fresh water and placement out of direct sunlight or drafts). Many of our blooms will last longer, but if you feel their quality does not meet this standard even with correct care, please contact us within this freshness window for support.
Your satisfaction is incredibly important to us. If your flowers arrive damaged, wilted, or otherwise unsatisfactory, you are entitled to a choice of either a full refund or a replacement bouquet. We request that you reach out within 24 hours of delivery with relevant photos, your order details, and a short description of the issue. Our team will quickly assess your claim and arrange for your preferred resolution without fuss. Refunds are processed via your original payment method, while replacements are scheduled for prompt redelivery at a convenient time.
We deeply value the feedback of our customers in Paddington and surrounding areas. If you have a complaint regarding your order or our service, please don’t hesitate to contact us using the details provided on our Contact page. When making a complaint, include your name, order number, and an outline of the issue. Our management team aims to respond within one business day, working diligently with you to resolve any concerns to your complete satisfaction. Should a resolution not meet your expectations initially, we invite you to discuss further so we can make things right.
As your neighbourhood flower experts, Flowers Paddington is committed to building lasting relationships with our customers through integrity, care, and a genuine love of flowers. We want every recipient—whether it’s a home, office, or event in Paddington—to enjoy beautiful, fresh arrangements and exceptional service, every time you order from us.
If you have any questions about our Returns, Refunds & Complaints Policy, rest assured that Flowers Paddington is on your side. Your peace of mind and ongoing enjoyment of our floral creations matters most. Thank you for choosing us as your local florist and for letting us be a part of your special moments in Paddington.
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