Welcome to Flowers Paddington. Please read these Terms & Conditions carefully before placing your order with us. They govern your use of our e-commerce platform and apply to all flower delivery orders placed in Paddington and the surrounding areas. By ordering from us, you agree to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using our services.
In these Terms & Conditions, “we”, “us”, and “our” refer to Flowers Paddington, the provider of online flower sales and delivery services. “You”, “your” refers to the customer or user of our website and services. “Website” refers to the official Flowers Paddington online platform through which you order flowers for delivery.
These Terms & Conditions apply to all orders placed via our website for delivery within Paddington and all surrounding areas we serve. Please note that separate policies may apply to in-person purchases or other services not directly related to online flower sales.
Ordering online flower delivery with Flowers Paddington is simple and designed to provide you with convenience and reliability. Please review the following stages of the order process:
Flowers Paddington accepts a variety of secure payment methods for online transactions:
All prices are displayed in pounds sterling (GBP) and include applicable VAT, unless otherwise stated. Payment must be made at the point of order. We do not accept payment upon delivery for online orders.
If payment cannot be processed, your order will not be completed, and no contract will be formed. Please ensure the accuracy of your payment details before submitting your order. We reserve the right to cancel or refuse any order at our absolute discretion, including for fraud prevention or legal compliance.
We offer flower delivery services across Paddington and surrounding areas on specified dates and times. Delivery fees, if applicable, will be clearly indicated at checkout before you confirm your order.
While we make every effort to deliver your order at your chosen date and time, occasional delays may occur due to factors beyond our control (e.g., traffic, weather, or access restrictions). We will inform you if we expect a substantial delay and seek to minimise any inconvenience.
It is your responsibility to ensure that the provided delivery address is accurate and that someone is available to receive the order. If the recipient is unavailable, we may leave the goods with a neighbour or in a safe place, if available and deemed appropriate. We cannot accept responsibility for non-delivery due to incorrect or incomplete delivery information supplied by you.
Due to seasonal availability or supply factors, certain flower varieties, colours, or packaging shown on our website might not be available at the time of your order. In such cases, we reserve the right to substitute items with similar flowers or packaging of equal or greater value, maintaining the quality and overall look of the chosen arrangement. We will attempt to contact you if significant changes are necessary, but minor substitutions may be made without notice.
We understand that plans can change. If you wish to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations must be requested in advance of the order’s preparation or dispatch. After this point, changes cannot be guaranteed, though we will endeavour to accommodate your request where feasible.
As flowers are a perishable product, cancellations must be made at least 24 hours prior to the scheduled delivery date to be eligible for a full refund. For same-day or next-day orders, cancellation may not always be possible if the order has already been prepared or is out for delivery. Once a floral arrangement has been dispatched or delivered, refunds and cancellations cannot be processed.
If you are unsatisfied with the quality of your flowers or the service received, please contact us within 24 hours of delivery. We may require photographic evidence to assess the complaint. Genuine quality issues will be resolved by replacement, partial refund, or full refund, at our discretion.
Due to the perishable nature of fresh flowers, returns are not accepted unless the flowers are received in unsatisfactory condition or are damaged in transit. Please notify us immediately upon receipt if this is the case. Provided we are satisfied with your claim (which may require photographic proof), we will offer a suitable remedy such as replacement or refund.
Refunds, where appropriate, will be processed back to the original payment method used when placing the order. Please allow a reasonable period for the funds to appear in your account, subject to banking or payment provider processing times.
All product descriptions, images, and prices are correct at the time of publication. While we strive to present products as accurately as possible, flowers are natural products and some variation may occur in colour, size, or shape. Occasionally, products may become unavailable or discontinued at short notice; in these cases, we will contact you to agree on an alternative or provide a refund.
From time to time, we may offer special promotions, discount codes, or offers for online flower delivery in Paddington and surrounding areas. These are subject to specific terms and may be withdrawn or amended at our sole discretion. Offers cannot be combined unless explicitly stated and are not redeemable for cash.
Access to our website is provided on a temporary basis. We reserve the right to withdraw, suspend, or amend our services without notice. While we endeavour to ensure uninterrupted and error-free service, we are not liable for any technical or system failures, interruptions, or delays. Your use of our website is at your own risk and subject to compliance with these Terms & Conditions.
All website content, including images, text, logos, and graphics, are the property of Flowers Paddington and may not be used, reproduced, or distributed without explicit permission.
Flowers Paddington’s liability in connection with any order is strictly limited to the purchase price of the product. We exclude all liability for loss of profits, business, goodwill, or indirect or consequential losses. Nothing in these Terms & Conditions will limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
We are not liable for any delay or failure to perform our obligations if that delay or failure arises from events or circumstances beyond our reasonable control, such as acts of God, adverse weather, transportation issues, or supplier shortages.
You are responsible for providing accurate information when placing your order, including recipient details and any relevant special instructions. You are responsible for ensuring recipients are available to accept delivery and that products are handled appropriately after delivery.
It is your responsibility to review any allergy or care advice provided on the website before placing your order. We are not responsible for adverse reactions caused by misuse or disregard of provided instructions.
Flowers Paddington is committed to protecting your privacy and personal data. Information collected during your order is used solely for processing your transaction, delivering your order, and providing you with a quality service. We do not sell your data to third parties. Full details of how your information is used, stored, and protected can be found in our Privacy Policy.
These Terms & Conditions, and any disputes arising from or in connection with them (including all non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions from time to time to reflect changes in legal, regulatory, or business requirements. Any amended terms will be posted on our website and effective immediately upon publication. Please review this page each time you use our service to ensure you are familiar with the most current version.
If you have any questions or require further clarification regarding these Terms & Conditions, please contact our customer support team using the details provided on our website. We are always happy to assist you.
These Terms & Conditions apply to all customers placing orders for online flower delivery in Paddington and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 5 Chilworth Mews, Paddington, London, W2 3RG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Paddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Paddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
